Refund Policy

日本語

This policy explains when payments made through Apertis (apertis.ai) and related platforms, operated by Stima AI, LLC., can be refunded. This version applies to the transactions described in Section 1. Earlier versions of this policy remain published and continue to govern the transactions made under them.

Applicable services include:

• Apertis API subscription plans (Lite, Pro, Max)
• Apertis API credit top-ups (Pay-As-You-Go)
• StimaChat credit purchases
• Playground, LJDIR-TW, and other related services

1. Which Transactions This Version Covers

• New purchases made after this version is published and shown to you before you pay.
• Automatic subscription renewals and automatic credit top-ups charged after you have been notified of this version at least 30 days in advance, or any longer period required by law or by your agreement with us.
• Purchases made earlier, quotes you accepted, payments already in progress and rights you already obtained continue to be governed by the version that applied to them.
• Where it is unclear which version applies to a transaction, we review the request instead of applying this version by default.

2. General Rule

Payments for the following are non-refundable, including when the credits or quota they provide have not been used:

• API credit top-ups, whether purchased manually or by automatic top-up.
• Subscription payments: initial purchases, renewals and upgrades.
• On-demand or additional usage charges.

Changing your mind, an accidental or impulse purchase, forgetting to cancel, or general dissatisfaction is not, by itself, a ground for a refund. This policy does not offer a general refund window, such as a number of days after payment within which any purchase may be refunded.

3. When You May Still Request a Refund

Section 2 does not limit the following. You may request a refund, and we will review the request, where:

• Applicable law gives you a right to a refund or to withdraw from the purchase (see Section 4).
• A written agreement with us provides for a refund.
• An earlier version of this policy applies to the transaction and provides for a refund.
• You were charged twice for the same purchase, or charged an amount different from the one shown to you, and we verify the error.
• A payment was made without the account holder's authorization. Usage made with an API key that was leaked or compromised remains the account holder's responsibility under the Terms of Service, but a payment you did not authorize is reviewed under this section.
• A material failure of Apertis systems prevented you from accessing or using the service you paid for, and we verify it (see Section 7).
• We end your access to prepaid service that has not yet been delivered, for a reason other than your breach of the Terms of Service.

A request is not an approval. Dissatisfaction with outputs the service produced as described is not a service failure. A service that was not provided, or that was materially different from its description, is not treated as a change of mind.

4. Consumer Rights Under Local Law

• Mandatory consumer protection law that cannot be waived by contract prevails over this policy.
• Depending on the product, whether you buy as a consumer or as a business, the law that applies, and any consent or information the law requires, such rights may include withdrawal or cooling-off periods and refund rules, for example in the European Economic Area, the United Kingdom, Turkey, South Korea and Taiwan.
• These examples do not state which law applies to a particular transaction. We do not decide this from your IP address or card country alone; where applicability is unclear, we review the request.
• Where the law requires a full refund, we do not deduct usage or elapsed time. Where the law allows a deduction, we deduct only what the law allows.
• A request is not refused only because a period mentioned in an example has passed; it is reviewed against the law that applies.
• Rights that the law gives only to consumers may not apply to purchases made for a business. A written agreement with a business customer takes precedence over this policy, subject to mandatory law.

5. Cancellation and Automatic Top-Up

• You may cancel a subscription at any time from your account Settings. Cancellation stops the next renewal.
• Your subscription remains active until the end of the period you have already paid for, as shown in your account. Cancellation does not, by itself, refund any part of that period.
• Turning off automatic top-up stops future automatic top-ups only. It is separate from your subscription, and changing one does not change the other.
• If a payment was already in progress when you cancel, we check the status of that original payment; we do not charge it again.
• We do not require you to contact us or take extra steps to cancel.

6. Plan Changes

Upgrades, downgrades and the account credit applied when you upgrade from an annual plan follow the plan-change rules in Section 6 of the Terms of Service. Account credit created by a plan change is not cash and cannot be withdrawn.

7. Service Interruptions

• This version does not provide a fixed service extension or multiple of an interruption period.
• For a verified incident, remedies follow applicable law and any written service level or other agreement with you. A material failure may also be a ground for a refund under Section 3.
• Obligations that arose under an earlier version of this policy, for the transactions or incidents it covers, are kept.
• Where the law gives you a cash remedy, we do not require you to accept credit instead.

8. Promotions, Bonuses and Discounts

• Free promotional credits and bonuses were not paid for, so they are not refunded or exchanged for cash.
• A purchase made at a discount keeps the rights described in Sections 3 and 4. Any refund is limited to the amount you actually paid.

9. How Approved Refunds Are Paid

• Approved refunds are returned to the original payment method.
• A refund is limited to the cash actually paid for the transaction, less any amount already refunded for it. Credits, bonuses and account credit are not converted to cash.
• Stripe processing fees are borne by Stima AI, LLC. We do not charge a handling fee for a refund.
• When the money reaches you depends on your payment provider. As a guide: credit cards 7–14 business days after the refund is issued; electronic payments such as Apple Pay or Google Pay 7–14 business days; other payment methods up to 30 business days. A refund we have issued has not necessarily reached your account yet.
• If you have opened a dispute (chargeback) with your bank or card issuer for a payment, we do not issue a separate refund for the same amount while the dispute is open. Opening a dispute does not take away your other rights. Withdrawing a dispute does not by itself guarantee a refund.

10. How to Request a Refund

Email hi@apertis.ai with:

• The email address of your Apertis account.
• The transaction: an invoice or receipt number, or the date and amount of the charge.
• The reason for the request and any information that supports it.

Never send a full card number or card security code (CVC). We will not ask for them.

• We record the time we receive your request. That time, not the time we finish reviewing it, is the one that counts for any deadline.
• We aim to send an initial response within 3 business days. This is a response target; it does not shorten or extend any right or deadline you have.

11. Changes to This Policy

• We announce changes on this website and by email to the address on your account.
• A change does not apply to purchases made before it. A change that is less favorable to you applies to automatic renewals and automatic top-ups only after the notice described in Section 1.
• Earlier versions remain published and are linked from this page.

12. Contact & Governing Law

• Email: hi@apertis.ai
• Phone: +1 814-731-3793

This policy is governed by the laws of the State of Wyoming, United States, without limiting the mandatory consumer rights described in Section 4.

Any disputes shall first be resolved through good-faith negotiation within 30 days. If unresolved, disputes shall be submitted to the courts of Sheridan County, Wyoming.